Welcome to Motherhands ("Platform", "we", "us", or "our"). Motherhands operates as a Multi-Restaurant QR Code Scanning, Digital Menu, and Online Ordering SaaS (Software as a Service) platform. By creating an account, subscribing to our services, or utilizing our platform for ordering, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions. These terms establish a binding legal agreement between Motherhands, the participating restaurants/vendors ("Merchants"), and the customers placing orders ("End Users").

1. Definitions and Interpretation

• SaaS Platform: Refers to the proprietary software, applications, QR code generators, and web-based infrastructure owned and operated by Motherhands.
• Merchant: Any standalone restaurant, hotel, cloud kitchen, food truck, or food outlet registered on our platform to display digital menus and accept orders.
• Customer / End User: Any individual who scans a Motherhands-generated QR code or visits a merchant's digital storefront link to browse menus and place food orders.
• Services: The digital ordering management tools, real-time analytics, table tracking, and subscription models provided by Motherhands to Merchants.

2. Merchant Onboarding and Obligations

A. Account Registration and Verification

Merchants must provide legitimate business credentials, accurate operational addresses, banking details for financial settlements, and valid regulatory licenses (such as FSSAI, GST, or local municipal trade licenses) during registration. Merchants are exclusively responsible for preserving the confidentiality of their dashboard credentials and for all activities occurring under their sub-domain or account.

B. Menu Management, Accuracy, and Compliance

Merchants possess complete administrative control over their digital menus. The Merchant is solely responsible for ensuring that item names, dietary descriptions (e.g., Veg/Non-Veg classifications, allergen warnings), ingredient details, item images, taxes, and prices are entirely accurate. Motherhands completely disclaims any liability for financial discrepancies, customer disputes, or transactional losses originating from outdated menu pricing or unavailable food items displayed on the platform.

2 (B). Intermediary Status and IT Act Compliance: Under Section 79 of the Information Technology Act, 2000 (India), Motherhands operates strictly as an "Intermediary." We do not pre-screen, monitor, or control the menu items, descriptions, images, or pricing uploaded by the Merchants. The Merchant retains absolute sole liability for any unlawful, defamatory, or restricted content displayed on their digital menus.

C. Food Safety, Hygiene, and Legal Liabilities

The Merchant strictly guarantees that all food, beverages, and consumable items prepared, served, or delivered via the Motherhands system are processed under extreme hygienic environments in total accordance with local food safety laws. Motherhands operates strictly as a technology SaaS provider. Under no circumstances shall Motherhands be held responsible for food quality, contamination, wrong portioning, foreign objects in food, severe allergic reactions, food poisoning, or health hazards reported by End Users.

D. Subscription Plans, Billing, and Suspension

Merchants agree to pay the specific subscription, integration, setup, or transactional commission fees dictated by their selected SaaS tier. All recurring billing is automated based on the selected interval. Motherhands reserves the absolute right to suspend or permanently deactivate a Merchant's dashboard and access to the digital QR ordering menu without prior formal notice if a subscription payment is declined, delayed, or found fraudulent.

3. Customer / End User Code of Conduct

• Binding Order Contract: When an End User scans a dynamic QR code at a specific table or room and finalizes an order, the request is dispatched straight to the Merchant's kitchen display or dashboard. This digital request acts as a definitive commitment to purchase that food from that specific independent Merchant.
• Accuracy of Dining Information: The End User must ensure that critical inputs such as table number, room number, customized food choices, contact details, and special instructions are accurate prior to final electronic submission.
• Dispute Resolution: Any user dissatisfaction regarding extended preparation times, unpalatable taste, wrong delivery, cold food, or missing components must be arbitrated directly between the Customer and the respective Merchant. Motherhands will not act as a mediator in such commercial disputes.

4. Financial Transactions, Cancellations, and Refunds

All digital payments are processed through heavily encrypted, secure third-party payment gateways integrated within our infrastructure. Motherhands does not store raw credit card details or net-banking credentials. Once an order has been electronically accepted by the Merchant's kitchen staff, the order cannot be canceled, and no cash or digital refund will be entertained. In the event of a technical network failure where money is debited from a user's account but the order fails to register on the restaurant's dashboard, an automated refund will be initiated back to the original source instrument within standard commercial banking timelines (usually 5-7 business days). Any exceptional refund requested due to flawed restaurant service is at the sole executive discretion of the independent Merchant.

5. Service Modification, Availability, and Discontinuation

Motherhands provides its SaaS platform strictly on an "As Is" and "As Available" foundation. We do not extend any warranty that the digital ordering service will be 100% continuous, error-free, or fully compatible with every mobile operating system or web browser.

• Right to Discontinue: Motherhands reserves the absolute right to modify, suspend, or permanently terminate the entire SaaS platform, its sub-domains, or any specific feature at any time, for any reason, with or without prior notice to the Merchants or End Users.
• Feature Alterations: We reserve the right to add, modify, replace, or completely deprecate any existing features, UI layouts, or dashboard configurations to improve system compliance or performance.
• Limitation of Liability: Motherhands completely disclaims any liability for indirect, direct, accidental, punitive, or consequential commercial damages, including but not limited to loss of business revenue, missed restaurant sales, or customer drop-offs caused by server downtimes, service termination, cloud hosting failures, third-party network outages, payment gateway technical bugs, or force majeure events.

6. Data Backup and Merchant Responsibility

While Motherhands employs highly secure cloud database infrastructure (such as Google Firebase) to maintain operational logs, daily orders, and account data, we do not guarantee absolute data permanence.

• Backup Responsibility: The Merchant bears the sole and exclusive responsibility to export, download, and securely maintain independent off-platform backups of their critical business data, transaction logs, sales analytics, and customer invoice history.
• Data Loss Disclaimer: In the event of system glitches, server migrations, accidental database corruptions, or third-party infrastructure failures resulting in data loss, Motherhands shall not be held legally or financially liable for any missing business records or operational disruptions.

7. Intellectual Property Rights

All software architectures, source codes, visual UI designs, algorithms, database logic, branding logos, and proprietary marketing trademarks associated with Motherhands belong exclusively to us. Merchants and End Users are strictly prohibited from copying, reverse-engineering, scraping, or utilizing our software framework to build a competing digital platform.

8. Modifications of Policy and Rules

Motherhands reserves the absolute executive right to modify, add, adjust, or delete any clause, price plan, or operational rule within these Terms and Conditions at any given point without individual prior notice. Revised terms and pricing rules will instantly become active the moment they are updated on this public URL. Continued utilization of the dashboard or QR services post-update implies automatic binding acceptance of the newly established operational rules.

9. Legal Jurisdiction

These terms shall be governed by and constructed strictly in accordance with the local laws of India, and any legal disputes shall fall exclusively under the jurisdiction of the local courts where Motherhands is officially registered.

10. Contact Information

For any official legal concerns, policy clarifications, or technical compliance questions regarding these Terms, please contact us: