Thank you for choosing Motherhands ("we," "us," or "our"). We are dedicated to providing a secure, transparent, and robust Multi-Restaurant QR Ordering SaaS platform for your business.

Please read this policy carefully to understand our usage-based post-payment billing structure and terms regarding account management.

1. Usage-Based Billing Model

Motherhands operates strictly on a Postpaid / Usage-Based Billing Model. This means Merchants are billed only after utilizing our platform, digital menus, and premium ordering tools for the specific billing cycle. Since billing occurs after consumption of the service, there are no advance deposits collected for premium monthly services.

2. Non-Payment and Account Downgrade

Merchants are required to settle their usage invoice within the stipulated due date mentioned on the dashboard. Failure to process the bill payment will result in automated system updates:

• Service Suspension / Downgrade: If the bill remains unpaid at the start of the next billing cycle, the system will automatically revoke premium access and downgrade your account to the Normal/Free Basic Plan.
• Feature Limitations: Upon downgrade to the normal panel, advanced features such as real-time multi-restaurant insights, specific premium plugins, and priority processing queues will be instantly deactivated until outstanding balances are cleared.

3. Exceptions & Payment Failures

• Double Deductions: In rare cases where an online transactional error results in a double deduction from your bank account for a single invoice, the excess amount will be processed back to the original payment instrument within 5-7 business days by the integrated payment gateway.
• Disputed Invoices: If you believe there is an error in the usage calculation on your bill, you must raise a support ticket before making the payment. Once paid, the amount cannot be reversed.

4. Billing Support

For any queries related to your usage bills, invoice breakdowns, or payment verification, please reach out to our team: