At Motherhands ("we," "us," or "our"), accessible via motherhand.in, the privacy of our Merchants and End Users is one of our absolute priorities. This Privacy Policy document contains types of information that is collected and recorded by Motherhands SaaS Platform and how we utilize it.

By using our digital QR ordering system, dashboard, or website, you hereby consent to our Privacy Policy and agree to its terms.

1. Information We Collect

We collect essential information to provide seamless software services to restaurants and their customers:

• Merchant Data: When a restaurant registers, we collect business names, owner details, contact numbers, email addresses, billing details, and food license numbers.
• End User (Customer) Data: When a customer scans a QR code to place an order, we collect temporary details necessary to complete the transaction, such as table/room number, selected food items, custom instructions, and contact info (if required by the merchant).
• Technical Logs: We automatically log data like IP addresses, browser types, device information, and timestamps to optimize platform performance and monitor security threats.

2. How We Use Your Information

The information we collect is strictly used for operational purposes, including:

• Operating, maintaining, and enhancing the Motherhands SaaS infrastructure.
• Processing real-time kitchen orders and displaying analytics on the merchant dashboard.
• Generating accurate usage bills and processing transactions through secure payment gateways.
• Preventing fraudulent activities, spam orders, and unauthorized dashboard intrusions.
• Sending essential system alerts, payment updates, and service announcements.

3. Data Storage and Cloud Security

Your data security is critical to us. Motherhands utilizes heavily encrypted cloud services (such as Google Firebase) to store user and transactional records.

• No Raw Card Storage: We do not store raw credit card numbers, CVVs, or net-banking passwords on our database. All transactions are securely routed via tokenized third-party payment gateways.
• Security Limitations: While we enforce rigorous modern Firestore Security Rules to prevent data breaches, no electronic transmission over the internet is 100% secure. We cannot guarantee absolute impregnable security against highly sophisticated global cyber attacks.

4. Third-Party Data Sharing

Motherhands maintains a strict policy against selling or renting user information to third-party data brokers or marketing agencies. Data is shared exclusively with essential core services:

• With Merchants: Customer order details are shared directly with the specific restaurant dashboard where the order was placed.
• With Infrastructure Services: Necessary non-identifiable parameters are shared with Google Firebase (Hosting/Database) and official payment processing gateways to execute transactions safely.

5. Cookies and Local Storage

Motherhands uses standard cookies and browser `localStorage` utilities. These are utilized to remember a merchant’s logged-in session, maintain items inside a customer's active food cart, and prevent a user from accidentally submitting multiple duplicate orders within short durations.

6. User Data Rights

Merchants possess complete rights to access, update, or modify their menu data and profile information at any given time via the admin dashboard. Upon request for total account deletion, Motherhands will permanently scrub historical merchant configurations and menu data from the active cloud nodes within standard operational timelines, subject to resolution of pending usage bills.

7. Changes to this Privacy Policy

We reserve the right to revise or update this Privacy Policy to match changing internet regulations or platform logic. Any modifications will instantly become active upon being published here. We encourage users to periodically check this URL to stay informed on data protection clauses.

8. Contact Our Privacy Officer

If you have any further questions, require detailed compliance data, or wish to flag data vulnerabilities, please reach out to our legal support desk: